ALORICA INC. Overview
Company Headquarters: US
Founded: 1999
Workforce: 10,001+
Company Working: Alorica Inc. is the global provider of customer experience management, healthcare customer service, financial and analytics, and digital solutions. As a part of customer experience solution, the company offers customer care services, revenue generation services, technical support services & solutions, back-office assistance, and omnichannel customer care services. Under healthcare customer service solution, the company offers pharmacy benefits manager solution and under financial solution the company offers back-office financial solution, credit services, payment services, and debt recovery solutions. The company is present in more than 120 location across North America, Europe, Latin America, and Asia-Pacific. The company severs various industry verticals including healthcare, media & entertainment, retail & e-commerce, BFSI, technology among others.
Strategy
The company’s strategy revolves around hiring and training employees efficiently so that they can efficiently deliver outbound services. The company has been exploring and hiring talents across the globe for the same. For instance, in February 2017, the company announced that it is adding 600 more jobs. Also, the company has been restructuring its executive position for better leadership. For the same, in 2018 the company named Tania King as its Chief Legal and Employee Experience Officer. Similarly, in August 2018, the company hired/restructured internally for several high-level executive positions. For instance, KJ Tjon became the Chief Financial Officer of the company, Greg Haller became the for Chief Operating Officer of the company, and Steve Phillips became the Chief Information Officer. The strategy has helped the company to efficiently achieve its mission and vision.
