ICTAug 11, 2026

ARVATO AG

Company Profile Analysis

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Year Founded & Workforce

1998-12-31

67,464 Employees

Industry

ICT

Services

ARVATO AG Overview

Company Headquarters: Germany

Founded: 1999

Workforce: 6,7464

Company Working: ARVATO AG is a global provider of customer relationship management (CRM), supply chain management (SCM), financial solutions, and IT services. The company provides its services for a wide range of industry verticals in over 40 countries. Arvato AG is one of the eight business divisions of Bertelsmann SE & Co. KGaA. The company offers its services to a number of industry verticals including IT & telecommunication, energy & utilities, BFSI, and e-commerce among others. The company’s supply chain solutions include designing and developing supply chain for different products including highly sensitive drugs to customer luxury goods. The financial solutions offered by company include various financial services related to payments and cash flows. The Arvato systems segment include IT consulting service, implementation of standard software, and IT outsourcing services. The Majorel divisions include customer experience business that offers services to improve customer experience, revenue generation, and strengthen customer engagement.

Strategy

The company is aiming to acquire a leading position in the global market. For the same, the company is investing heavily in building regional network and enhancing digital customer capabilities. The strategy of the company is to invest heavily in geographical expansion, enhancing its capabilities and solution using analytics, artificial intelligence, and automation in the near future. The company also rebranded its customer experience solution division in February 2019. The company launched Majorel, by rebranding the former CRM solution phone group, Ecco outsourcing, and pioneers outsourcing. The formation of Majorel was done in response to the growing change largely in terms of evolving technologies such as adoption of automation for customer interaction. Such initiatives are likely to help the company to strengthen its position in outbound telemarketing market.

Company Snapshot

$95M

Revenue

67,464

Employees

1998-12-31

Founded

Germany

Headquarters

SWOT Analysis

Strengths

Strong presence and brand recognition in the European market
Strong year on year revenue growth (2016-2018)

Weaknesses

Large dependence on the European market
Changing European regulations

Opportunities

Opportunities in other emerging economies like South America and APAC

Threats

Competition from CRM, BPO companies

Key Developments

Date	Approach	Development
July 2019	Expansion	The company’s Majorel division expands its presence in Africa by opening a new center in Togo. The facility currently employees more than 150 people and expects its workforce to grow to 500 in the coming months. The expansion will help the company to support some of the leading brands.
April 2019	Expansion	The company expanded its business in Georgia with two new offices and around 700 new jobs. The company also opened a new site in Tbilisi at the end of May 2019.

Product Offering

ARVATO AG
- Outbound Telemarketing Solution

Financial Performance

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About the Author

Wantstats Research Team

Wantstats' research desk profiles ARVATO AG as part of our ongoing coverage of the ICT sector, drawing on public company data, filings, and market intelligence.

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I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.

Rob Kooiker

Group Product Manager HVAC & Fire Protection GMA, Rockwool

I have been reading the first document or the study, the Global HVAC and FP market report 2021 till 2026. Must say, good info! I have not gone in depth at all parts, but got a good indication of the data inside!

Jason Lee

R&D Director, Seojin

Thanks for your great support. Appreciate it. Well received report. It helps us to understand market well. We're planning other area of survey in the future, let's keep in touch.

Akif Moroglu

Strategy & Business Development Director, Dogan Holding

We got the report in time, we really thank you for your support in this process. I also thank to all of your team as they did a great job.

Noah Malgeri

Co-Founder, Mojave Rail Fabrication Limited

This is really good guys. Excellent work on a tight deadline. I will continue to use you going forward and recommend you to others. Nice job.

Michael Robert

Manager, JavolVision

Thanks, I am so happy that we worked together. Maybe we still can work together in the future.

Joseph Aguayo

Sales Operations & Pricing Manager, Intel

Thanks. It's been a pleasure working with you, please use me as reference with any other Intel employees.

Bong Lau

Sales Leader, Bamberg

We bought your "2025 report" in 2020. Everything is fine and very good.

Peter Groot Koerkamp

Account and Business Manager, EFS-Holland BV

Thanks for sending the report it gives us a good global view of the Betaïne market.

Younghwan Choi

Senior Retail Manager, LG Chem

We found the report very insightful! we found your research firm very helpful. I'm sending this email to secure our future business.

Mark Irwin

Management Consultant, Level 21

I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.

Rob Kooiker

Group Product Manager HVAC & Fire Protection GMA, Rockwool

I have been reading the first document or the study, the Global HVAC and FP market report 2021 till 2026. Must say, good info! I have not gone in depth at all parts, but got a good indication of the data inside!

Jason Lee

R&D Director, Seojin

Thanks for your great support. Appreciate it. Well received report. It helps us to understand market well. We're planning other area of survey in the future, let's keep in touch.

Akif Moroglu

Strategy & Business Development Director, Dogan Holding

We got the report in time, we really thank you for your support in this process. I also thank to all of your team as they did a great job.

ARVATO AG

Company Headquarters: Germany Founded: 1999 Workforce: 6,7464 Company Working: ARVATO AG is a global provider of customer relationship management (CRM), supply chain management (SCM), financial solutions, and IT services. The company provides its services for a wide range of industry verticals in over 40 countries. Arvato AG is one of the eight business divisions of Bertelsmann SE & Co. KGaA. The company offers its services to a number of industry verticals including IT & telecommunication, energy & utilities, BFSI, and e-commerce among others. The company’s supply chain solutions include designing and developing supply chain for different products including highly sensitive drugs to customer luxury goods. The financial solutions offered by company include various financial services related to payments and cash flows. The Arvato systems segment include IT consulting service, implementation of standard software, and IT outsourcing services. The Majorel divisions include customer experience business that offers services to improve customer experience, revenue generation, and strengthen customer engagement.

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