ICTAug 11, 2026

ATENTO S.A.

Company Profile Analysis

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Year Founded & Workforce

1998-12-31

153,038 Employees

Industry

ICT

Services

ATENTO S.A. Overview

Company Headquarters: Luxembourg

Founded: 1999

Workforce: 153,038

Company Working: Atento S.A is the global provider of business process outsourcing (BPO) and customer relationship management (CRM) provider. The company was formed as part of Atalaya Luxco Topco S.C.A. (Topco). The company designs customized solutions to solve specific business needs. The company offers varied business solutions namely sales, customer care, technical support, collections, and back-office services. Sales solutions cover lead generation and process automation. The company creates strategies that help in boosting sales and increasing the overall operational efficiency for enterprises. Customer care/support solution includes managing active calls and managing claims and enquires for products and services. Technical support includes managing the entire customer relationship journey. Collection solutions include the use of comprehensive collection platform that involves analytics, AI, predictive dialers, a multichannel platform, and a negotiation portal that helps in achieving a higher conversion rate and better results at low cost. Back office solutions include integration of business process, document capture, issuance and formalization of contracts, across client life cycle. The company has over 400 clients globally. At the end of the year 2018, the company had 100 customer relationship centers and around 92,271 workstations in over 13 countries.

Strategy

The company’s strategy is to continuously innovate and improve its services in order to strengthen its client base. For the same, the company has been focusing on capital expenditure as well as research & developments. Capital expenditure largely includes construction and initial fit-out of service delivery center, improvement, and refurbishment of leased facilities for various service delivery center and acquisition of various property, plant, and equipment. As a part of research and development, the company has been investing in various technologies like robotic process automation (RPA), machine learning and NLP and the implementation of new service channels. All these investments are helping the company to strengthen its position in the overall outbound telemarketing market.

Company Snapshot

$922M

Revenue

153,038

Employees

1998-12-31

Founded

Luxembourg

Headquarters

SWOT Analysis

Strengths

Strong presence in the South American Market
Strong focus on employee training and development

Weaknesses

High dependency on few countries (such as Brazil) for revenue

Opportunities

Opportunity in other emerging economies like APAC

Threats

Competition from CRM, BPO companies
Dynamic economic environment in developing countries

Key Developments

Date	Approach	Development
July 2019	Expansion	The company opened its new customer relationship center in Madrid, Spain. The new center will offer customer care, back-office, and sales to the clients in insurance, telecommunication, and utilities
June 2019	Product Enhancement	The company set up an efficiency and transformation center (ETC) in Spain strengthening its customer automation offering. Under the project, the company trained 50 customer relationship agents on RPA technologies.

Product Offering

ATENTO S.A.
- Outbound Telemarketing Solution

Financial Performance

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About the Author

Wantstats Research Team

Wantstats' research desk profiles ATENTO S.A. as part of our ongoing coverage of the ICT sector, drawing on public company data, filings, and market intelligence.

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I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.

Rob Kooiker

Group Product Manager HVAC & Fire Protection GMA, Rockwool

I have been reading the first document or the study, the Global HVAC and FP market report 2021 till 2026. Must say, good info! I have not gone in depth at all parts, but got a good indication of the data inside!

Jason Lee

R&D Director, Seojin

Thanks for your great support. Appreciate it. Well received report. It helps us to understand market well. We're planning other area of survey in the future, let's keep in touch.

Akif Moroglu

Strategy & Business Development Director, Dogan Holding

We got the report in time, we really thank you for your support in this process. I also thank to all of your team as they did a great job.

Noah Malgeri

Co-Founder, Mojave Rail Fabrication Limited

This is really good guys. Excellent work on a tight deadline. I will continue to use you going forward and recommend you to others. Nice job.

Michael Robert

Manager, JavolVision

Thanks, I am so happy that we worked together. Maybe we still can work together in the future.

Joseph Aguayo

Sales Operations & Pricing Manager, Intel

Thanks. It's been a pleasure working with you, please use me as reference with any other Intel employees.

Bong Lau

Sales Leader, Bamberg

We bought your "2025 report" in 2020. Everything is fine and very good.

Peter Groot Koerkamp

Account and Business Manager, EFS-Holland BV

Thanks for sending the report it gives us a good global view of the Betaïne market.

Younghwan Choi

Senior Retail Manager, LG Chem

We found the report very insightful! we found your research firm very helpful. I'm sending this email to secure our future business.

Mark Irwin

Management Consultant, Level 21

I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.

Rob Kooiker

Group Product Manager HVAC & Fire Protection GMA, Rockwool

I have been reading the first document or the study, the Global HVAC and FP market report 2021 till 2026. Must say, good info! I have not gone in depth at all parts, but got a good indication of the data inside!

Jason Lee

R&D Director, Seojin

Thanks for your great support. Appreciate it. Well received report. It helps us to understand market well. We're planning other area of survey in the future, let's keep in touch.

Akif Moroglu

Strategy & Business Development Director, Dogan Holding

We got the report in time, we really thank you for your support in this process. I also thank to all of your team as they did a great job.

ATENTO S.A.

Company Headquarters: Luxembourg Founded: 1999 Workforce: 153,038 Company Working: Atento S.A is the global provider of business process outsourcing (BPO) and customer relationship management (CRM) provider. The company was formed as part of Atalaya Luxco Topco S.C.A. (Topco). The company designs customized solutions to solve specific business needs. The company offers varied business solutions namely sales, customer care, technical support, collections, and back-office services. Sales solutions cover lead generation and process automation. The company creates strategies that help in boosting sales and increasing the overall operational efficiency for enterprises. Customer care/support solution includes managing active calls and managing claims and enquires for products and services. Technical support includes managing the entire customer relationship journey. Collection solutions include the use of comprehensive collection platform that involves analytics, AI, predictive dialers, a multichannel platform, and a negotiation portal that helps in achieving a higher conversion rate and better results at low cost. Back office solutions include integration of business process, document capture, issuance and formalization of contracts, across client life cycle. The company has over 400 clients globally. At the end of the year 2018, the company had 100 customer relationship centers and around 92,271 workstations in over 13 countries.

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