Avaya Inc.

Avaya Inc. Overview

Company Headquarters: US

Founded: 2000

Workforce: NA

Company Working: Avaya Inc. (Avaya) is a global technology company that offers communication-related software and services. The company, along with its subsidiaries, provides contact center, networking infrastructure, and unified communication solution around the globe. The company operates under two operating segments, namely product & solutions, and services. Under its product & solution segment, the company offers unified communication solution and contact center platform. Under its services segment, the company offers varied services under three business areas: global support services, enterprise cloud, and managed service and professional services. As a part of its managed services, the company offers device as a service solutions. This latest addition to its portfolio will give Avaya’s client an option to purchase the company’s smart desktop devices on a monthly subscription basis. Avaya’s device as a service offering delivers all the latest devices, including the company’s Vantage portfolio, on lease or on a subscription basis. As a part of the offering, customers can enter into contracts of one, three, or five years with lower monthly pricing. Customer can also avail upgrade services at any point of time. The company currently operates in approximately 180 countries worldwide, offering its services to more the 90% of the fortune 100 companies.

Strategy

Avaya Inc. focuses on product awareness and enhancement. The company is a new entrant in the PC as a Service market; hence it is focusing on promoting and creating awareness about its DaaS offering. Also, it is investing in research & development in order to enhance its offering, in accordance with the clients’ requirements.

Company Snapshot

$1,242M

Revenue

7,090

Employees

2000

Founded

US

Headquarters

SWOT Analysis

Strengths

Strong brand recognition
Wide customer base
Global presence

Weaknesses

Limited offering in its DaaS portfolio

Opportunities

Partnership with key PC manufacturers such as HP and Lenovo
Expansion to the untapped markets

Threats

Intense rivalry
Unstable social, political, and economic conditions where the company operates

Key Developments

Date	Approach	Development
December 2018	Product Launch	Avaya introduced device as a service offering for its customer for all its devices, including desktops. This will help the company to expand its customer base. It also gives the company the opportunity to cater the need of small and mid-size enterprises who are migrating towards ‘as a service’ solution.

Product Offering

Avaya Inc.
- Services (Managed Services)

Financial Performance

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