CONCENTRIX CORPORATION

CONCENTRIX CORPORATION Overview

Company Headquarters: US

Founded: 1983

Workforce: 229,000 (of SYNNEX Corporation)

Company Working: Concentrix Corporation is a subsidiary of SYNNEX Corporation, a global technology firm. Concentrix Corporation offers technology-based strategic solutions and end to end business services that are focused on customer engagement, process optimization, technology innovation, back-office automation, and business transformation to various clients across different industry verticals. The company offers customer lifecycle management, marketing solution, finance & accounting solution, analytics & insights, IT services, and consulting services. The company caters to the need of various industry verticals including automotive, BFSI, consumer electronics, healthcare, media & entertainment, and retail & e-commerce, among others. In the year 2018, the company acquired Convergys Corporation to strengthen its service portfolio. The company serves over 650 clients globally. It delivers its services from over 275 locations in numerous countries like the Americas, Europe, Asia-Pacific, and Africa. The services are offered to customers in more than 70 languages.

Strategy

The company is highly focused on delivering best in class services to efficiently retain its customer base. For the same, the company invests in training its employees so that they can deliver comprehensive services. The company provides deep domain training to its employees across various industry verticals including BFSI, healthcare, technology, telecom among others. The company also focuses on optimizing its services (such as customer care, back office, and customer engagement) so that they can efficiently cater to the specific needs to its clients.

Company Snapshot

$2,463.15M

Revenue

229,000

Employees

1983

Founded

US

Headquarters

SWOT Analysis

Strengths

Strong brand recognition in the American market
Loyal customer base

Weaknesses

Presence largely limited in the American market

Opportunities

To expand in other developing regions like Africa and APAC

Threats

Increasing competition from other global players

Key Developments

Date	Approach	Development
November 2018	Product Enhancement	The company enhanced its conversational platform with the release of intelligent virtual assistant (IVA) 12.0. With this update, users can interact smoothly. Also, it helps in delivering fast, easy, and efficient interaction across multiple channels.
October 2018	Acquisition	The company acquired Convergys for diversification. The acquisition has helped in strengthening the former’s portfolio by offering customer enragement services in more than 70 languages from over 270 locations
March 2018	Expansion	The company expanded its business in the Jamaican market. It opened its new facility in Montego Bay. The facility will serve as the central location of customer service operations.
October 2017	Expansion	The company opened a facility in Northern Ireland. The facility will aid in strengthening the customer engagement solution.
April 2017	Expansion	The company opened a delivery center in Costa Rica. This expansion helps the company to strengthen its services in the country.

Product Offering

CONCENTRIX CORPORATION
- Outbound Telemarketing Solution

Financial Performance

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