CONCENTRIX CORPORATION Overview
Company Headquarters: US
Founded: 1983
Workforce: 229,000 (of SYNNEX Corporation)
Company Working: Concentrix Corporation is a subsidiary of SYNNEX Corporation, a global technology firm. Concentrix Corporation offers technology-based strategic solutions and end to end business services that are focused on customer engagement, process optimization, technology innovation, back-office automation, and business transformation to various clients across different industry verticals. The company offers customer lifecycle management, marketing solution, finance & accounting solution, analytics & insights, IT services, and consulting services. The company caters to the need of various industry verticals including automotive, BFSI, consumer electronics, healthcare, media & entertainment, and retail & e-commerce, among others. In the year 2018, the company acquired Convergys Corporation to strengthen its service portfolio. The company serves over 650 clients globally. It delivers its services from over 275 locations in numerous countries like the Americas, Europe, Asia-Pacific, and Africa. The services are offered to customers in more than 70 languages.
Strategy
The company is highly focused on delivering best in class services to efficiently retain its customer base. For the same, the company invests in training its employees so that they can deliver comprehensive services. The company provides deep domain training to its employees across various industry verticals including BFSI, healthcare, technology, telecom among others. The company also focuses on optimizing its services (such as customer care, back office, and customer engagement) so that they can efficiently cater to the specific needs to its clients.
