Peloton Interactive, Inc.

Company Headquarters: New York, USA

Founded: 2012

Workforce: ~4465

Company Working: Peloton Interactive, Inc. (Peloton) is one of the globally leading providers of interactive fitness solutions in combination with technology and media services. The company has well-trained coaching professionals who help in delivering strength training, meditation, yoga training, barre, and various exercises. The company has a client base of around 6.9 million members and has reached 8,000 locations in the commercial and hospitality market. Connected fitness products and subscription segments are the two broad operating segments reported by the company for accounting purposes with connected fitness products covering the revenue recognized through the sales and service of fitness products, apparel, warranty services, delivery, and installation services. Whereas the subscription segment reports the cost and activities related to the subscription of the Peloton Digital Subscription and connected Fitness Subscription. The company has created original workout videos covering around fourteen different styles of fitness and wellness training with the help of 54 instructors.

The company follows a multi-channel distribution strategy for the trade of its equipment in the global market comprising inside sales and e-commerce through the company’s own online websites, showrooms, and other retail stores. The company has around 135 retail stores across the global markets majorly located in lifestyle centers, premium street locations, and malls. Peloton has around 13 employee resource groups as part of its human resource management including ACE@Peloton for the Asian community, Black@Peloton, LHIT@Peloton for Hispanic/Latinx in the Tech department, Peloton Pride + Allies, the Parenthood Journey, the Women’s Alliance, Veterans@Pelotn, and Thrive apart from regular training and engagement in company operations. To ensure a personal connection with the customers the company instructors who are part of the training workout videos attend homecoming events of the members which helps in fostering better customer relationship management.

The company’s key strategy comprises the right selection of experts in the field in its health and wellness advisory council. For instance, the company has inducted Dr. Heatther Irobunda, a certified OB-GYN into the council along with Dr. Pooka Lakshmi, a certified psychiatrist in 2021. The experts' guidance on the dos and don’ts related to workout training and psychiatry during prenatal and postnatal care helps in designing and innovating the selected equipment-based workout training and content. This helps in better product innovation in niche areas which further helps in the acquisition of the niche market in the fitness equipment market.

Peloton launched a holiday campaign “The Peloton Effect” in 2021 that aids in motivating the various individuals who are working on their fitness and wellness through its content delivered by a couple who provides tricks and tips to stay consistent despite family gatherings, events, and other discussions. This initiative acts as a better way to stay connected with its users and also provides a means to connect with new customers who will subsequently buy Peloton’s offerings.