Singtel

Singtel Overview

1.1.1 Business Overview

Company Headquarters: Singapore

Founded: 1974

Workforce: ~25,000

Company Working: Singapore Telecommunications Limited (Singtel) is one of the leading providers of multimedia and information communication technology (ICT) solutions including voice, data, and video services over fixed and wireless platform. The company operates through three business segments namely group consumer, group enterprise and group digital life. The group consumer segment includes next-generation communications, infotainment, and technology services across Asia-Pacific and Africa. The segment also includes mobile network services, pay TV, fixed broadband and voice services. The group enterprise segment includes integrated ICT solutions that include mobile and related accessories, fixed voice and data, managed services, cloud computing, cybersecurity, IT, and professional consulting. The segment offers its services over fixed and mobile networks, data centers. Moreover, the group digital life services segment is focused on three specific areas that cover digital marketing, advanced data analytics and intelligence, and premium over-the-top (OTT) video. The group has businesses across Asia-Pacific, North America, Europe, and the Middle East and Africa.

Singtel aims at improving its technical capabilities of subsidiaries such as Optus Group, Bharti Airtel, and AIS. This help the company to strengthen its presence in the Asia-Pacific and European region. For instance, Singtel aims at transforming its Optus Group into a digital organization that offers converged fixed, mobile, and video services. This helps the Optus Group to enhance its service offerings and strengthen its market position in Australia. Additionally, Singtel believes in strategic partnerships to provide innovative solutions to its customers to deliver exciting digital lifestyle products and services. It also focusses on investment in supporting the growth of IoT and 5G initiatives in the next few years.

Strategy

Singtel is forming alliances to provide merchant partners with carrier billing functionality throughout Southeast Asia. It will assist them in increasing conversion rates and income while streamlining the purchasing process for consumers. The company aims to capitalize on latent digital growth in the 5G era while sharpening the Group's focus and increasing shareholder value. It is focusing three areas of capitalizing on opportunities. It will use 5G leadership to revitalize core consumer and enterprise industries while developing new ICT and digital services growth engines. It also seeks to unleash the value of its portfolio of high-quality infrastructure assets to invest in critical infrastructure for the digital economy.

Company Snapshot

$16,542M

Revenue

25,000

Employees

1974

Founded

Singapore

Headquarters

SWOT Analysis

Strengths

Strong market position
Expansion in overseas markets
Operational performance
Strong position in the domestic market in Singapore and Australia
Growing customer base with an existing base of over 400 million customers
Operational efficiency by timely launches and upgrades

Weaknesses

Declining liquidity
Extremely strong competition in the telecom sector means limited market share
Severe price competition in the market affects strategies

Opportunities

Launch of new products
Growth in the global cloud computing market
Expanding cybersecurity market
Global cloud computing market
Positive outlook for the cybersecurity market
Growing the 3G market across its operational regions
Positive outlook for the telecommunications sector globally
Growth-oriented initiatives like additional satellites and jvs

Threats

Regulatory environment
Currency fluctuations
Intense competition
Saturated market in home regions
Stringent regulations especially in the case of subsidiaries
Highly competitive market causing margin pressures

Key Developments

Date	Approach	Development
August 2022	Acquires	Singapore Telecommunications Ltd (Singtel) sold a 3.33% stake in Bharti Airtel to Bharti Telecom Ltd (BTL), the Indian telco's primary promoter company, for $1.61 billion as it seeks to increase shareholder returns and return on invested capital. Singtel and Bharti Enterprises have agreed to equalize their effective shareholdings in Airtel gradually.
January 2021	Offer Access	DOCOMO Digital will provide access to apps on the Samsung Galaxy via Singtel direct carrier billing. Singtel subscribers in Singapore may now swiftly and securely purchase software and games from the Samsung Galaxy Store by charging their monthly mobile phone bills. The collaboration allows users who do not have credit cards to experience the convenience of accessing over 650,000 apps and 850,000 themes on the Samsung Galaxy Market.

Product Offering

Singtel
- Enterprise VSAT
- eSIM

Financial Performance

What our clients say

Trusted by forward-thinking businesses
for data-driven intelligence

Noah Malgeri

Co-Founder, Mojave Rail Fabrication Limited

This is really good guys. Excellent work on a tight deadline. I will continue to use you going forward and recommend you to others. Nice job.

Michael Robert

Manager, JavolVision

Thanks, I am so happy that we worked together. Maybe we still can work together in the future.

Joseph Aguayo

Sales Operations & Pricing Manager, Intel

Thanks. It's been a pleasure working with you, please use me as reference with any other Intel employees.

Bong Lau

Sales Leader, Bamberg

We bought your "2025 report" in 2020. Everything is fine and very good.

Peter Groot Koerkamp

Account and Business Manager, EFS-Holland BV

Thanks for sending the report it gives us a good global view of the Betaïne market.

Younghwan Choi

Senior Retail Manager, LG Chem

We found the report very insightful! we found your research firm very helpful. I'm sending this email to secure our future business.

Mark Irwin

Management Consultant, Level 21

I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.

Rob Kooiker

Group Product Manager HVAC & Fire Protection GMA, Rockwool

I have been reading the first document or the study, the Global HVAC and FP market report 2021 till 2026. Must say, good info! I have not gone in depth at all parts, but got a good indication of the data inside!

Jason Lee

R&D Director, Seojin

Thanks for your great support. Appreciate it. Well received report. It helps us to understand market well. We're planning other area of survey in the future, let's keep in touch.

Akif Moroglu

Strategy & Business Development Director, Dogan Holding

We got the report in time, we really thank you for your support in this process. I also thank to all of your team as they did a great job.