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TELEPERFORMANCE GROUP

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TELEPERFORMANCE GROUP - ICT showcase

Year Founded & Workforce

1978

10,000 Employees

Industry

ICT

Services

Outbound Telemarketing Solution
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TELEPERFORMANCE GROUP Overview

Company Headquarters: France

Founded: 1978

Workforce: 10,000

Company Working: Teleperformance Group is a worldwide leader in multichannel customer experience. The company specializes in Analytics Solutions, VIP Solutions, Sales, Digital Solutions, Face-to-Face, Internet Interactions, Technical Support, BPO, Credit and Collection, Social Media, Omnichannel, B2B, and Customer Experience. The company has been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

Strategy

Teleperformance Group’s strategy is to deliver business services and digital transformation solutions, with in-depth domain knowledge, including automation, best-in-class operational framework, and a comprehensive range of service offerings to meet the client needs. It has a market-leading position across diversified industry verticals with a strong and balanced client portfolio.

Company Snapshot

$1,214M

Revenue

10,000

Employees

1978

Founded

France

Headquarters

SWOT Analysis

Strengths

  • Domestic and offshore service offerings through an integrated global network
  • Diverse client base
  • Improved operational performance

Weaknesses

  • Low liquidity

Opportunities

  • Strategic acquisitions to boost geographic presence
  • Growth in global IT services market

Threats

  • Intense competition
  • Fluctuation in currency exchange rates
  • Client consolidation

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Product Offering

  • TELEPERFORMANCE GROUP
    • Outbound Telemarketing Solution

Financial Performance

Explore key financial metrics, segmented revenue, balance sheet health, and performance trends.

By Region: Continental Europe & MEA was USD 1,214 Mn in 2018.
TELEPERFORMANCE GROUP — By Region
Series (USD Mn)2018
Continental Europe & MEA1,214
Asia Pacific2,001
Iberico- LATAM1,450
North America806

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