TTEC HOLDINGS INC. Overview
Company Headquarters: US
Founded: 1982
Workforce: 52,400
Company Working: TTEC Holdings Inc. is a global provider of customer experience technology and related services. The company helps large, global enterprises to increase their revenue and reduce costs by offering personalized customer experience across different interaction channels. The company has two reportable business segments namely, TTEC Digital and TTEC Engage. TTEC Digital designs and builds human-centric and tech-enabled customer experience solutions while TTEC Engage works as a global delivery center of excellence that offers customer acquisition, revenue growth, digital fraud prevention & acquisition, and content moderation services. The company offers its services in 23 countries 85 customer engagement centers across six continents. The company operates under four business segments comprising TTEC Digital—customer strategy service (CSS) and customer technology service (CTS), TTEC Engage— customer growth service (CGS) and customer management service (CMS). The company generates approximately 84% of its revenue from TTEC Engage center of excellence. The company offers its services across various industry domains including automotive, healthcare, financial services, government, media & entertainment, retail, transportation, and technology. The company has developed a contact center software platform namely, Humanify which is a cloud-based customer experience platform across different industry verticals. The company’s customer engagement center is spread across different countries. As of December 31, 2018, the company had a total of 85 delivery centers, with 38 of them in the US and 19 in the Philippines.
Strategy
TTEC Holdings aims at improving its portfolio by focusing on enhancing customer engagement for its clients. In order to achieve the same, the company strives to build strategic relationships with its existing global clients. It also strives to pursue new clients across various industry verticals. In order to increase its customer base, the company invests in building an efficient sales team to improve speed to market and to deliver comprehensive and integrated solutions to the end user. In addition, the company also executes strategic partnerships and acquisitions in order to improve its global reach.
