WNS (Holdings) Ltd

WNS (Holdings) Ltd Overview

Company Headquarters: India

Founded: 1996

Workforce: 39,898

Company Working: WNS (Holdings) Ltd (WNS) is a business process management (BPM) service provider. The company offers its services across various industry verticals including travel, insurance, banking & finance, retail & consumer goods, and shipping & logistics. The company offers a varied range of BPM services, including finance & accounting, procurement, customer interaction service, and human resource management services. The company was formed in 1996; however, it started offering BPM services in 2003. WNS has over 350 clients across various industry verticals. The company operates under two reportable segments—WNS Global BPM and WNS Auto Claims BPM. The WNS Auto Claim BPM segment covers claim handling and repair management services for automobile companies. The WNS global BPM service business segment offers business process management services worldwide

Strategy

WNS’s growth strategy involves gaining new clients and expanding the service offering through strategic acquisitions. For instance, in January 2017, the company acquired Denali, provider of procurement BPM solution in technology, retail & consumer packaged goods, BFSI, healthcare, and utility industry verticals. The acquisition helped the company to expand and strengthen its service portfolio. Similarly, in March 2017, the company acquired HealthHelp, a provider of care management solution and services to the healthcare industry. The acquisition helped WNS to expand its services in the healthcare sector. These strategic partnerships and acquisitions have helped the company to strengthen its position in global BPO service market.

Company Snapshot

$602.5M

Revenue

39,898

Employees

1996

Founded

India

Headquarters

SWOT Analysis

Strengths

Strong financial position
High product quality
High customer retention

Weaknesses

High pricing of the services may lead to loss of key customer ( specifically small enterprises)

Opportunities

Acquisition and partnership prospects

Threats

Impact of Brexit on the business
Intense market competition

Product Offering

WNS (Holdings) Ltd
- Business Process Outsourcing Services

Financial Performance

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