Vertical: ICT
Market Size (2018)
$6.11B
Projected (2024)
$71.59B
CAGR (2018–2024)
50.7%
Key Players
10+
This report covers Personal Computer as a Service PCaaS Market with forecasts from 2018 to 2024. 10 key companies are profiled.
The Personal Computer as a Service PCaaS Market market is projected to grow at a CAGR of 50.7% from 2018 to 2024.
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View Subscription PlansPC as a Service (PCaaS) is defined as management of hardware devices such as personal computers (PCs), laptops, desktops, and the software that are required to operate in the enterprises. A PCaaS provider offers services under a single contract to a customer on a subscription fee. It is gaining popularity among enterprise to minimize the IT expenses, particularly for IT hardware infrastructure.
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View Subscription PlansThis report applies a rigorous multi-stage research process combining primary interviews, secondary data sources, and bottom-up market modelling to ensure accuracy and completeness across all segments and geographies.
Base Year
—
Historical Period
2018 – 2024
Forecast Period
2018 – 2024
Primary Interviews
150+
Historical performance and future projections
Our research process spans primary interviews with industry stakeholders combined with comprehensive secondary data analysis, validated through triangulation across multiple independent sources.
The global PC as a Service market is at a developing stage and is experiencing growth due to the rising need to reduce capital expenditure (Capex) and operational expenditure (Opex) among enterprises. The need to reduce overall IT expenditure and the growing use of as a service business model among enterprises worldwide are some of the few factors responsible for the growth of the PC as a Service market. However, lack of technical expertise and various security concerns are likely to restrict the growth of the market.
According to Wantstats analysis, growth of the global PC as a Service market depends on market conditions. The key vendors in the market are HP Development Company, LP (US), Microsoft Corporation (US), Dell Inc. (US), Lenovo (Hong Kong), CompuCom Systems, Inc. (US), Capgemini (France), SHI International Corp., (US), Dimension Data (South Africa), Softcat PLC (UK) and Avaya Inc. (US). Furthermore, there are a few other vendors that operate in the market as channel partners and/or value-added resellers (VAR) who offer services on a subscription basis.
These companies are focusing on enhancing their products with improved technologies. Moreover, these companies are prominent providers of PC as a Service and are competing in the global market to increase their geographic presence and grow their customer base through strategic partnerships.
HP Development Company, LP is a provider of personal computing and other access devices and imaging and printing products, solutions, and services. It operates through three business segments—personal systems, printing, and corporate investments. The company focuses on technological innovation in order to provide best-in-class PCaaS services to its customers.
Lenovo provides personal computers, tablet computers, servers, workstations, electronic storage devices, smartphones, and IT management software. It operates through four business segments—PC and smart device business group (PCSD), mobile business group (MBG), data center group (DCG), and others. The company focuses on product development and setting up new offices to increase its geographic presence.
Dell Inc. is one of the leading providers of IT products and services. It offers a comprehensive range of IT products, solutions, and services to consumers and enterprises. The company operates through three reportable segments—client solutions group (CSG), infrastructure solutions group (ISG), and VMware. The company focuses on improving its PCaaS portfolio in order to cater to the needs of the customers efficiently.
The market for PC as a Service (PCaaS) is at the burgeoning stage, and most of the companies are active in the market are currently the leading personal computer (PC) manufacturers. Additionally, HP Inc., Microsoft Corporation, Dell Inc., and Lenovo are offering products on a large scale, whereas the other vendors such as CompNow, Softcat Plc., Avaya Inc. are operating in the market as channel partners or solution providers. According to Wantstats analysis, the market is likely to witness a collaborative approach among channel partners to emerge themselves as solution providers to expand their market.
In this regard, Porter’s five forces model gives a comprehensive outlook for the global PCaaS market that helps vendors to determine the factors that could impact the business environment. The five factors that are included in Porter’s model are the threat of new vendors, bargaining power of suppliers, bargaining power of buyers, new substitutes in the market, and competitive rivalry.
Market estimates by geography (2024)
InsightNorth America leads with $33.97B by 2024, while Middle East and Africa is projected to grow fastest at a 55.5% CAGR.
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View Subscription Plans| REGION | 2018 | 2018 | 2024 | CAGR | SHARE |
|---|---|---|---|---|---|
| Middle East and Africa | $498.20M | $1.37B | $7.04B | 55.5% | 10% |
| North America | $3.05B | $7.45B | $33.97B | 49.4% | 47% |
| Asia Pacific | $1.23B | $3.22B | $15.81B | 53.0% | 22% |
| Europe | $1.04B | $2.47B | $11.01B | 48.2% | 15% |
| South America | $290.00M | $763.50M | $3.77B | 53.3% | 5% |
| Total | $6.11B | $15.28B | $71.59B | 50.7% | 100% |
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View Subscription PlansTotal Market Size
$71.59B
| APPLICATION | REVENUE ($B) | GROWTH RATE | MARKET PENETRATION |
|---|---|---|---|
| Hardware | $41.45B | 50.7% | 58% |
| Solution | $15.99B | 46.5% | 22% |
| Services | $14.15B | 56.6% | 20% |
* Revenue projections based on 2025 estimates. Growth rates represent CAGR 2024–2030. Market penetration indicates current adoption rate within addressable market segments.
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Analytical insights on Personal Computer as a Service PCaaS Market covering market dynamics, competitive landscape, and strategic outlook.
The Personal Computer as a Service PCaaS Market market is projected to reach $71.59B by 2024, growing at 50.7% CAGR. The Hardware segment holds the largest share.
Enterprises across industries are engaged in an array of work processes, such as managing inventories; they are in constant need to work on a secure IT environment. To cater to this kind of environment, enterprises are outsourcing IT solutions such as device procurement and lifecycle management from their vendor partners and IT solutions providers. This trend is popularly known as device-as-a-service (DaaS), which is adopted by the enterprises to reduce their IT burden. The adoption of PCaaS solution is at a burgeoning stage, and large IT firms such as HP Inc. and Microsoft have embraced the trend significantly. Moreover, the market is driven by the increasing need to lower the capital expenditure (Capex) and operational expenditure (OpEx) by enterprises along with significant adoption of contract-based services and solutions by SMEs. Furthermore, the increasing adoption of IoT is expected to be a better prospect for the PC as a Service (PCaaS) market during the forecast period. However, the increasing adoption of BYOD and CYOD policies among SMEs, lack of technical expertise, and increasing security concerns are expected to hinder the growth of the PCaaS market during the assessment period.
Over the years, enterprises have undergone several technical advances which have led to an increase in the cost IT infrastructure. These costs have eventually increased the capital expenditure (CapEx) and operational expenses (OpEx) significantly. According to the State of IT budget survey 2019 report, conducted by Spiceworks, Inc identified factors that increase the IT budgets on infrastructure. An estimated 64% of North American and European companies have increased their IT budgets to upgrade the outdated IT infrastructure. The following figure depicts the major factors that would lead to an increase in IT budget in 2019.
Due to the rising concerns on IT budgets, enterprises are inclined to adopt PC as a Service (PCaaS) solutions, which play a significant role in reducing capital and operational expenditure. The adoption of PCaaS helps enterprises with a range of services to manage hardware such as PCs, desktops, as well as software. PCaaS offers value-added expertise via an all-inclusive managed solution under a single point of contact. Also, enterprises require technical expertise for endpoint management tools and mobile device management to control and secure their devices. In such a case, device-as-a-service allows the enterprises with more comprehensive support and maintenance tasks from a single vendor, eliminating additional IT staff cost. In this regard, the adoption of PCaaS helps enterprises to significantly reduce their complexity and costs of device procurement and deployment. Therefore, rising need to reduce the capital expenditure (Capex) and operational expenditure (Opex) by enterprises are likely to drive the adoption of PCaaS market during the forecast period.
The rise in globalization has led to advances in the technology in devices, software, hardware, and others. There are various devices such as smartphones, TVs, laptops, and others that can be interconnected for sharing data. According to the GSM Association, the number of devices that are connected IoT in 2018 was 7.5 billion, which is expected to reach 25.1 billion by 2025.
With the increasing number of connected devices, the PC as a Service market seems to be lucrative for the vendors to offer IoT as a Service (IoTaaS) solutions. Arrow Electronics, Inc., offers device-as-a-service (DaaS) offering that provides a complete solution for the enterprises to manage technology assets throughout the enterprise device lifecycle. The solution reduces IT staff time by managing devices, eliminating re-occurring costs of hardware replacement, and streamlining procurement cycles. Additionally, IT giants such as Amazon.com, Microsoft Corporation, and other major vendors are already serving this market and offering effectively a bundle of suites and platform to manage the devices of the enterprises of all size.
At present, the vendors that offer PCaaS model are very limited. Also, enterprises are increasingly adopting bring your own devices (BYOD) and carry your own devices (CYOD) policies for their employees. However, employees that carry devices are generally older than 2 -3 years and it costs enterprises more than up to 21 hours of productivity due to needed repairs, software updates, maintenance, and critical security fixes. This, in turn, increases the overall operational cost for the enterprises. Additionally, implementing BYOD and CYOD policies restricts itself with outdated technology that slows down the work process and eventually leads to an overall decrease in business productivity. Adopting such policies also restraints enterprises from the benefits of PCaaS services such as access to the latest technologies, device updates with latest configuration tools, installation, and lifecycle management services, which hamper the business performance. In this regard, the adoption of BYOD and CYOD devices can limit the growth of the PC as a Service (PCaaS) market during the assessment period.
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Profiles of 108 companies operating in the Personal Computer as a Service PCaaS Market market, including revenue, employee count, and market positioning where available.
Showing 108 of 108 companies
Company Headquarters: US Founded: 2000 Workforce: NA Company Working: Avaya Inc. (Avaya) is a global technology company that offers communication-related software and services. The company, along with its subsidiaries, provides contact center, networking infrastructure, and unified communication solution around the globe. The company operates under two operating segments, namely product & solutions, and services. Under its product & solution segment, the company offers unified communication solution and contact center platform. Under its services segment, the company offers varied services under three business areas: global support services, enterprise cloud, and managed service and professional services. As a part of its managed services, the company offers device as a service solutions. This latest addition to its portfolio will give Avaya’s client an option to purchase the company’s smart desktop devices on a monthly subscription basis. Avaya’s device as a service offering delivers all the latest devices, including the company’s Vantage portfolio, on lease or on a subscription basis. As a part of the offering, customers can enter into contracts of one, three, or five years with lower monthly pricing. Customer can also avail upgrade services at any point of time. The company currently operates in approximately 180 countries worldwide, offering its services to more the 90% of the fortune 100 companies.
Company Headquarters: UK Founded: 1993 Workforce: 1,188 Company Working: Softcat PLC is an IT reseller/channel partner and IT infrastructure solution provider. The company offers consultancy, design, procurement and management services to its client. It majorly offers asset management, collaboration, business intelligence, computing, mobility, and data protection regulation solutions to its client. The company provides its services to the public sector, small and medium enterprises, and the central government of UK. According to the company’s annual report for the year 2018, the company was able to add net 500 new customers across its mid-market, enterprise, and public sector segment. The company has partnered with a large number of different hardware and software vendors including HPE, Cisco Inc., Lenovo, Dell EMC, and Microsoft Corporation. The company operates under a single reportable segment which is bifurcated into software, hardware and services. As a part of its service segment, the company provides device as a service (DaaS) wherein it helps its client to manage their IT hardware. It also manages PCs under this offering.
Company Headquarters: South Africa Founded: 1983 Workforce: ~28,000 Company Working: Dimension Data is a global system integrator and managed service provider that designs and manages varied technologies are solutions for its client base. The company is the part of NTT group which is a global provider of information communication technology solutions. The company offers consulting, technical support, and fully managed services to its client across 47 countries. The company has approximately 8,000 across multiple industry verticals, including education, finance, media & communication, pharmaceutical, retail, healthcare, and manufacturing. The company has a wide range of products that range from cybersecurity solutions to digital infrastructure solutions. It also offers comprehensive cloud, managed, and support services. Its managed services include managed network services, managed data center services, managed security services, and managed collaborative and productivity services. As a part of managed collaborative and productivity service, the company offers device as a service (including PCs).
Company Headquarters: France Founded: 1967 Workforce: ~120,000 Company Working: Capgemini is engaged in providing consulting, technology, professional, and outsourcing services. It operates through four business segments, which are consulting, technology, outsourcing, and local professional services. The device as a service (DaaS) that includes PC as a Service falls under its local professional services segment. The local professional services segment offers professional technology services to suit local requirements for infrastructures, applications, engineering, testing, and operations. This segment includes services such as application lifecycle services, application outsourcing services, business process management, business process outsourcing, cloud services, consulting services, cybersecurity, finance & accounting, global engineering services, infrastructure services, insights & data, mobile solutions, procurement, ready2series, service integration, service management, social business, supply chain management, testing services, and workforce management. Its consulting services business helps its clients identify, build, and carry through transformation programs to enhance their growth and sharpen their competitive edge on a long-term basis. The company’s technology services business offers solutions to design, develop, and implement a wide range of technology projects that involve complex systems integration and IT application development. The outsourcing services business include support services to client's information systems and assistance to outsource the IT systems. The company has research centers across India, the US, and the UK and has a presence in over 40 countries.
Company Headquarters: Hong Kong Founded: 1984 Workforce: ~54,000 Company Working: Lenovo provides personal computers, tablet computers, servers, workstations, electronic storage devices, smartphones, and IT management software. It operates through four business segments—PC and smart device business group (PCSD), mobile business group (MBG), data center group (DCG), and others. The PCSD segment comprises products such as personal computers (PCs), laptops, tablets, gaming, and smart home products across Windows, Chrome, and Android-based products. The company sells its laptops under the brand names of Lenovo, ThinkPad, IdeaPad, and multimode YOGA brands. The company also offer desktops, all-in-one PCs, gaming consoles, and workstations. Through its MBG segment, it is engaged in manufacturing smartphones, including the Motorola brand. This segment can be further classified into two sub-groups, which are MBG mature market and MBG emerging market. Its DCG segment includes all Lenovo’s server, cloud, storage, and high-performance computing, hyperscale computing, communications infrastructure, networking, and the Internet of Things businesses. In May 2018, it created a new business segment—intelligent device group (IDG)—by combining its PCSD and MBG segments. Through this new segment, the company focuses on developing innovative products and advancing all existing technologies. It operates in the Americas, Europe, the Middle East & Africa, and Asia-Pacific.
Company Headquarters: US Founded: 1984 Workforce: ~145,000 Company Working: Dell Inc. (Dell) is one of the leading providers of IT products and services. It offers a comprehensive range of IT products, solutions, and services to consumers and enterprises. The company operates through three reportable segments, which are client solutions group (CSG), infrastructure solutions group (ISG), and VMware. The company offers PC as a Service products and services through its CSG segment. The CSG segment comprises hardware peripherals such as personal computers (PCs), notebooks, and branded peripherals, such as monitors and projectors, as well as third-party software and peripherals. It also offers thin client products along with their attached software, peripherals, and services, including support and deployment, configuration, and extended warranty services. The VMware segment comprises computing, cloud, mobility, networking, and security infrastructure software. This segment is further divided into three groups, which are software-defined data center (SDDC), hybrid cloud computing, and end user computing (EUC). The PC as a Service segment falls under EUC, whose product portfolio comprises AirWatch mobile solutions, horizon application, and desktop virtualization solutions and other common services. Additionally, its horizon applications comprise horizon desktop and application virtualization solutions that help organizations manage desktops and applications more effectively. Moreover, Dell’s cloud-based and local virtual desktop solutions include VMware Horizon Air, VMware Horizon FLEX, and App Volumes, which are application delivery and lifecycle management solutions. It has its operations in the Americas, Europe, the Middle East, and Asia-Pacific.
6 interactive charts drawn from the Personal Computer as a Service PCaaS Market dataset — market size, regional splits and each segment breakdown. Open one to read its full data table and download it.
Global Personal Computer as a Service PCaaS Market South America
Global Personal Computer as a Service PCaaS Market Germany, France, United Kingdom and Rest Of Europe By Country
Global Personal Computer as a Service PCaaS Market China, India, Japan and Rest Of Asia Pacific By Country
Global Personal Computer as a Service PCaaS Market United States, Canada and Mexico Of North America By Country
Global Personal Computer as a Service PCaaS Market Middle East And Africa
Global Personal Computer as a Service PCaaS Market By Region
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Historical performance and future projections (2020–2030, USD Billion)
Market Size (USD Mn)
